Spitch for Retail | Build an Omnichannel Customer Experience

Solutions for Retail

Automated Services for Orders & Inquiries

If you have a high volume of customer inquiries related to order status, returns, or changes, Spitch conversational AI can help. Spitch utilizes the latest technologies like retrieval-augmented generation (RAG) and LLMs to enable high-precision in voice and text self-services for the most common issues, such as order status, expected delivery time, etc., taking pressure off your call center agents while helping more customers faster. Customers can even call and place orders by voice through a fully automated system—24/7.

First-Line Virtual Assistant for Call Steering

Spitch Virtual Assistant is powered by GenAI and natural language processing (NLP) that can use customer context to steer calls to the best available agent. Intelligent call steering cuts waiting times while automatically passing relevant details, such as order number, customer authentication status, etc., on to agents so they can find solutions faster. As a result, average call processing time is reduced by approximately 10%.

Agent Assist for Smoother Customer Service in Retail

Agent Assist provides a complete AI-powered set of the most important desktop applications that contact center agents need in one unified workspace. Agent Assist tools can prompt agents for next best actions, show upsell and cross-sell options, as well as provide up-to-date information about ongoing promo actions relevant to specific customers and particular items. Agent Assist positively impacts the CX by simplifying the process for agents to meet customer needs.

Speech Analytics for Quality Management in Retail

Speech Analytics allows for the monitoring of all your customer conversations in voice and text, including popular messengers, extracting a wealth of data for quality assurance, automatically searching for sales best practices for replication, and improving customer experience. Speech Analytics helps increase sales by working seamlessly with Virtual Assistants and Knowledge Agent to identify the best sales offers and widen the scope for personalized services.

AI-driven Automated Call Summarization and Categorization for CRM Updating and Compliance

Our AI agents perform call summarization and categorization with precision that surpasses human capabilities, enabling your team to focus on more creative and high-value tasks. This indispensable tool operates seamlessly with or without call recording, strictly adhering to applicable legislation and internal policies. It ensures confidentiality, discretion, and rigorous compliance, while simultaneously enhancing both customer and employee experiences.

Benefits of Spitch for Retail

Giving Retail Customers the Personalized Support they Expect

Case Studies

Ozinga Enhances Customer Support & Operational Efficiency with Speech Analytics, for sentiment analysis and identification of key areas of Automation for Virtual Assistants

ATP Autoteile Relies on Virtual Assistant from Spitch for Improved Customer Service

Explore How Retail Companies Use Spitch

Automated Services for Orders & Inquiries

First-Line Virtual Assistant for Call Steering

Agent Assist for Smoother Customer Service in Retail

Speech Analytics for Quality Management in Retail

AI-driven Automated Call Summarization and Categorization for CRM Updating and Compliance

The Spitch Advantage for Retail

15% reduction in call processing time

Convenient and intuitive self-service

Improved customer experience

Increased agent productivity

Ozinga Enhances Customer Support & Operational Efficiency with Speech Analytics, for sentiment analysis and identification of key areas of Automation for Virtual Assistants

ATP Autoteile Relies on Virtual Assistant from Spitch for Improved Customer Service