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2026 Trends: What’s Next for Collaborative Agentic AI
Collaborative agentic AI systems have already started to deliver measurable impact, as evidenced by Spitch customers’ testimonies. The shift is clearly from “talking” AI – and what Gartner calls “agent washing,” the quiet rebranding of assistants as agents – to...
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2026 Trends: What’s Next for Collaborative Agentic AI
Collaborative agentic AI systems have already started to deliver measurable impact, as evidenced by Spitch customers’ testimonies. The shift is clearly from “talking” AI – and what Gartner calls “agent...
Some Pragmatic Notes on Realizing AI’s Potential
The Generative AI market is caught between two extremes: endless hype and reality. On one hand, there is clearly incredible potential. On the other, a report from MIT’s NANDA lab...
AI’s customer-service push accelerates, but humans still crucial, report suggests
Artificial intelligence is racing into customer service, but a wholesale replacement of human agents remains uncertain, according to a BBC report. While vendors promote a “side by side” future for...
Collaborative AI: Building Trustworthy AI Agents for the Contact Center
OpenAI and Apollo Research recently published a fascinating new paper on a fairly new alignment issue in frontier AI: “scheming.” This refers to the risk that an AI application learns...